| hknets is committed to respecting and
protecting the privacy of visitors to our web sites as well as the privacy of our actual
customers. For
visitors, we've structured our web sites so that, in general, you can visit us on the web
without identifying yourself or revealing any personal information.
For customers, once you
choose to provide us personally identifiable information (any information by which you can
be identified), you can be assured that it will only be used to support your customer
relationship with hknets.
Visitors To Our Web Site
What
information do we collect?
When you visit our web
site, our web server collects basic user information about you that includes your ISP's
domain, the time you accessed our web site, and the pages from within our web site that
you visit.
We may at times also use
cookies, which are small pieces of information that a web site can store in a designated
file on your computer. Cookies allow a web application to respond to you as an individual.
By gathering and remembering information about your preferences, the web application can
tailor its operation to your needs, likes, and dislikes.
Our web server does not
collect your e-mail address or aggregate information on what other pages on the Web you
have accessed or visited.
How do
we use this information?
The basic user information
collected is used to help us analyze web traffic and to improve the content of our web
site. Cookies may be used to facilitate your customer interaction with us. For example, we
may use a cookie on the landing page of products sold online which record the customer
information that is required on the order form, and then forward this information to our
internal sales tracking database.
We may from time to time
disclose to third parties aggregate information on our web site's traffic profile. For
example, Internet advertising companies may require this data to help us better target our
advertisements on our web site(s) and/or other web sites.
Note that our site provides
links to products and services offered by other companies; the company's web site that you
link to will be able to determine that you linked from our web site.
hknets Customers
What
information do we collect?
When you sign up for
hknets's services, you provide us with both contact and payment information. Contact
information typically includes your name, address, and phone number. Payment information
typically includes your credit card number.
While you are a hknets
customer, we manage information with regard to your account status, choice of services,
and customer logs. In addition, we may store customers' electronic mail and other
communications as a necessary incident to the transmission and delivery of those
communications.
How do
we use this information?
We use the contact
information you provide us to establish our service for you. We use payment information
for payment processing purposes only. We create and maintain other information such as
customer account status, choice of services, and customer logs in the normal course of
providing service.
hknets may share customer
information with selected partners/third parties, for example, to provide you with
information about products which might be of interest to you or to enable you to take
advantage of special partner programs. hknets may also use customer information to
provide customers with system information or information about new or upgraded products.
We will not otherwise
disclose customer personal and account information unless we have reason to believe that
disclosing such information is necessary to identify, make contact with, or bring legal
action against someone who may be causing harm or interfering with the rights or property
of hknets, our customers, or others, or where hknets has a good faith belief that the
law requires such disclosure.
hknets also will not,
except for reasons stated below, disclose to third parties the contents of any electronic
mail or other electronic communications that hknets stores or transmits for its
customers. The circumstances under which hknets will disclose such electronic customer
communications are when:
| 1. |
It is necessary in order
to provide service to the customer; |
| 2. |
It is necessary to protect
the legitimate interests of hknets and its customers; |
| 3. |
It is required to
cooperate with interception orders, warrants, or other legal process that hknets
determines in its sole discretion to be valid and enforceable; and |
| 4. |
It is necessary to provide
to a law enforcement agency when the contents are inadvertently obtained by hknets and
appear to pertain to the commission of a crime. |
hknets disclaims any
intention to censor, edit, or engage in ongoing review or surveillance of communications
stored on or transmitted through its facilities by customers or others. hknets will,
however, review, delete, or block access to communications that may harm hknets, its
customers or third parties. The grounds on which hknets may take such action include,
but are not limited to, actual or potential violations of hknets's Terms of Use.
Customers may opt out of
receiving newsletters and/or notices of new or upgraded products from hknets by sending
a request to info@hknets.com . In this request, customers must identify their domain
name and contact information.
Please note, however, that
hknets reserves the right to send bulletins and other important information regarding
our services at our discretion. |
